Policies & Guarantees
Clear Policies. Honest Service. No Surprises.
At Carolina Comfort, we believe in being transparent from the very beginning. Below you'll find our policies regarding estimates, service fees, cancellations, warranties, and new system installations.
Free Estimates
Our free estimate policy applies exclusively to new HVAC system installations and complete system replacements. Service calls, troubleshooting, and repair diagnostics require a technician's time, expertise, and specialized equipment; therefore, a standard service call fee applies. After diagnosing the problem, we will provide a detailed repair recommendation and estimate for approval before proceeding.
Service & Diagnostic Fees
Our service, diagnostic, and trip fees are non-refundable, regardless of whether you choose to move forward with the recommended repair.
These fees cover the cost of sending a background-checked, professionally trained technician to your home or business, along with the time, expertise, and equipment required to properly diagnose your HVAC system.
Cancellation Policy
If you need to reschedule or cancel your appointment, we kindly ask that you provide at least 24 hours' notice.
Appointments canceled with less than 24 hours' notice are subject to a $75 cancellation fee.
Maintenance Plan Refunds
Maintenance plan refunds are not available if:
✔️ One or more scheduled maintenance visits have already been completed.
✔️ The refund request is made less than 24 hours before a scheduled maintenance appointment.
Our Workmanship Guarantee
We proudly stand behind the quality of our repair work.
✔️ All repairs include a 7-day labor warranty.
✔️ If the same repair issue requires more than two visits to resolve, an additional $75 trip charge will apply.
New System Installation Terms
New whole-system installations require a 50% deposit to schedule your installation.
Please note that credit card payments are subject to a 3% processing fee.
Cancellation Terms
You may cancel your installation contract within 3 business days, in writing, to receive a 100% refund of your deposit with no penalties.
If the contract is canceled after 3 business days and equipment has already been ordered, your refund will be your original deposit minus any applicable costs, including:
✔️ Restocking and shipping fees
✔️ Custom or non-returnable equipment and/or ductwork
✔️ Permit costs already obtained
✔️ Any on-site labor already performed
✔️ A 15% administrative fee