FAQ's

I found a great deal on a ductless system online. Will you install the equipment if I order it?

Absolutely not.  We like getting a good deal just like the next person but there are inherent dangers of ordering HVAC equipment online; wrong equipment size for your home, stolen property, counterfeit equipment, and most major brands will not honor any warranties on HVAC equipment not purchased through a reputable vendor for all and more of these reasons.  We have been in business for more than 40 years and personally do not want to risk our reputation or be responsible for installing a product that may be mismatched, over/undersized, or damaged.  The State of NC requires that a permit be pulled and a licensed contractor with all necessary insurances install HVAC equipment.  

Furthermore, as of September 2016, Mitsubishi sent a bulletin stating, "Mitsubishi Electric US, Inc. Cooling & Heating Division does not encourage or endorse the online resale of MEUS-HVAC products due to the specialized nature of the products, the need for trained sales support, and the requirement for proper installation by a trained and licensed contractor. In order to strictly govern the Internet activity of MEUS-HVAC products, Mitsubishi Electric has adopted a new Internet Sales Policy (UMAP policy and Internet Reseller Guidelines) to control the online advertised price of our products, while requiring compliance to specific guidelines when selling Mitsubishi Electric product over the Internet."

Do you work on window units or kerosene heaters?

No. These items are unfortunately be made to throw away or broken down and recycled.  It would cost you more to have someone to work on this type of unit than to replace it with a newer, more efficient model.

What is SEER and how important is it? 

SEER is a term developed by the EPA Energy Star program and stands for Seasonal Energy Efficiency Ratio.  The higher the SEER rating the more energy efficient the unit is.  SEER ratings are used to help compare different brands side by side.  Currently, new installs are required to be a minimum of 14 SEER.  Please click this link for more information.

Can you move an existing outdoor unit?

We have the experience and we would be happy to give you a quote. Moving a unit is not as easy or inexpensive as one might think.  It takes 2 people most of the day to reroute the electrical connection and lineset.  Once your lineset is cut the refrigerant will need to be recovered and the lineset vacuumed to remove any air or moisture.  You may also need new lineset and will need to have more refrigerant added to your unit once it is resoldered.  However, please note, any time you move an existing unit, especially an older one, you are taking the risk of a part being jostled or loosened and air or moisture entering your system.  When reconnected there is a small chance your unit may not start up or may need a part repaired or replaced.  We offer no warranties when moving an existing unit.  Furthermore, once the job is complete you may need to hire someone to repair drywall, masonry, and/or paint.  Despite all of the above, we have happily moved many a unit with no issues whatsoever on any of them.

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